This privacy policy sets out how Repossession Ltd t/a The Enforcement Agency (we/us/our) uses and protects any information that you give us when using this website, when you subscribe to our marketing communications or during the performance of our business activities.
Repossession Ltd is a company registered in England and Wales under company number 16145413. Our registered office is 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.
The Enforcement Agency is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, our services or receiving marketing emails, then you can be assured that it will only be used in accordance with this privacy policy.
The Enforcement Agency may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 19 December 2024.
We may collect the following information and data:
We require this information to understand your needs and provide you with a better service, and for the following reasons:
The way we process your information varies depending on our relationship with you. If you have provided us with your contact details, we may contact you by email, telephone or by post. We will not contact you for direct marketing purposes if you have told us that you do not want us to use your personal data for this purpose. We will not share your personal information with third parties for marketing purposes. We may disclose your personal data to third parties if we are under a duty to disclose or share your personal data to comply with a legal obligation, our customers, or others or if it is in the public interest.
You can change your communication preferences at any time by emailing us at info@theenforcementagency.com
Whether or not we record calls, obtain images, or capture audio data via our body cameras as part of enforcement will depend upon the nature of your relationship with us.
We operate a dedicated telephone line which clients and occupants can use to make enquiries regarding our services. Calls to this line may be recorded and we may collect your telephone number and an audio recording of the conversation.
Our body-worn cameras record and collect images, audio and video footage. Body-worn cameras also have the potential to collect sensitive (special category) personal data that may be visible in the images, audio or video recorded.
We may share or be asked to share a telephone call recording, body-worn camera footage or information we have gathered with our clients, occupants or law enforcement agencies. This is to enable them to respond to a complaint or allegation of a crime committed.
Your personal data will only be shared with any person or organisation not listed above when we have your prior consent to do this.
Under Data Protection legislation, we may be required or permitted to disclose your personal data without your explicit consent, for example, if we have a legal obligation to do so for reasons such as:
You may request that your call isn’t recorded. In this situation, you will normally be advised to contact us either in writing or via email.
In exceptional circumstances, you may be transferred to a non-recorded phone. This is not intended to cause harm or distress to the caller, but due to not all mobile network providers or contractors having this facility.
It is our policy that any enforcement agent wearing a body-worn camera should activate it only when appropriate in the proper performance of their official duties and where making recordings is consistent with this policy and the law.
We do not permit enforcement agents to use any recording devices without the knowledge of the third party. We process personal data to include images and audio recordings as well as the potential to collect sensitive (special category) personal data to the extent that it is visible in the images or audio recorded.
Our calls are recorded and stored securely in the cloud for three months, after which they will be automatically destroyed. If a complaint is raised, the call will be stored for six months or until the complaint is resolved, whichever date is later. In the event that a call is requested under a subject access request (SAR) by a law enforcement agency such as the police, the call will be downloaded and retained until such time as it is no longer necessary, for example, the conclusion of a police investigation.
If we wish to use your call recording (or any personal data acquired during a call with us) for a new purpose not covered by this privacy notice, we will provide you with a new notice.
The new notice will explain the new usage before we begin the process and set out the relevant purposes and processing conditions. Where necessary, we will seek your consent to the new processing.
The legal basis upon which we process and record telephone calls and use body-worn cameras is that it is necessary in the legitimate interests of our business to do so.
If the personal data amounts to special category data, such as health-related data, then this is processed on the lawful basis of the legal claim against you on behalf of our client.
We will only process personal data where there is a lawful reason for doing so. We may process data;
For the purpose of the GDPR, where information is collected directly by us or provided directly to us by you, The Enforcement Agency is the Data Controller of your personal information. We will observe all obligations under the GDPR in relation to any personal data that is held by us. We take all necessary steps to comply with our obligations under the GDPR and all relevant legislation. We are required to collect personal information fairly and to identify how we will use the data and to confirm if we pass information onto a third party. We will comply with all Articles set out in the GDPR and will ensure all personal data supplied to and processed by us is held securely. We will continuously review our policies and procedures in line with the relevant legislation and regulation updates to ensure continued compliance, specifically your data:
We will, through appropriate management and by the strict application of criteria and controls:
We receive basic personal data from our clients, HM Courts and Tribunals Service and other statutory authorities when court orders or instructions are issued to us for enforcement or collection relating to:
The personal information which is obtained consists of name, address(es) and details of the judgment, warrant or order made or issued by the Court or statutory authority, which consist of the details of monies due, the premises or land to which a judgment or order refers or specific actions defined in the judgment, warrant or order; for example the delivery of specific items to specific persons.
Occasionally, we will be provided with information concerning potential vulnerability, generally by the data subject, or by persons or agencies acting on his or her behalf. This information may, therefore, relate to the data subject's health.
We do not retain personal data for longer than is necessary unless required to do so by law. We retain all data for a maximum period of six years and only for as long as is reasonably necessary for the purpose for which the data was obtained. Data is retained and destroyed securely in accordance with our legal obligations.
Data security is of the utmost importance to our business and we have worked hard to ensure we have suitable and sufficient physical, electronic and procedural safeguards in place to protect all data we collect. Where possible, all data is stored on our secure internal servers. Where paper copies are required as part of a legal process, these are stored securely prior to being shredded securely by a third-party provider.
Where data is collected for marketing purposes, we will also hold your data on MailChimp servers, which are located in the United States, so your information may be transferred to, stored, or processed in the United States. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. To learn more about how your data will be stored through MailChimp, you can view their privacy policy online at www.mailchimp.com/legal/privacy.
Although we will do our best to ensure we protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent any unauthorised access.
Our website may contain links to other websites. This privacy policy applies only to The Enforcement Agency website, so when you access links to other websites, you should also read their own privacy policies.
Object to processing
You have the right to object to us processing your data if the processing itself is an unwarranted interference with your interests or rights. You can find out more about how and why we process your personal data in ‘What we do with the information we gather’. If you still believe that you have a valid and justifiable reason to exercise this right, you can contact us at the details below.
Restrict processing
If you believe we are processing your personal data unlawfully, or you believe that we no longer need your personal data, you have the right to request that we restrict the processing of your personal data.
Right to be forgotten
Under data protection legislation, you have the right to request that we delete your personal data if you believe we no longer have a lawful basis to process it. If you feel that we should not be processing your personal data, you can submit a request to the details below.
Right to rectification
If you believe that any of the personal data we hold for you is incorrect, it is important that you make us aware as soon as possible, for example, if you have a new phone number, email address or have moved address.
Your right to portability
You have the right to request that we transfer personal data that you have provided to us either to yourself or another data controller. You can exercise the right to data portability by contacting us on the below details (please use “Right to Portability” as the subject of your communication):
Accessing your data
You have the right to see the personal data relating to you that we hold. As a data controller, we will also ensure that we provide any additional personal data that any of our data processors may hold about you.
We take the protection of your personal data seriously, because of this, we reserve the right to request proof of identity before supplying any information.
Once we have validated your identity, we will aim, where possible, to respond to your request within a calendar month. We typically will send your personal data by Royal Mail; if, however, you wish to receive it in a different format, for example, on an encrypted disk, then please let us know.
In order to make this request, please contact us on the below details (please use “Subject Access Request” as the subject of your communication):
Please email info@theenforcementagency.com or write to our Data Protection Officer at The Enforcement Agency, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.
If you have any questions, comments or concerns about our privacy policy, please email us directly.
24/7 excluding Christmas Day, Boxing Day, New Years Day & Easter Sunday
Please contact our press team for any media enquiries, including requests for statements, interviews or any other information media@theenforcementagency.com
Due to our commitment to preserve privacy and undertake our duties discreetly, we do not offer a day out with the bailiffs or any televised coverage of our activities.
